Managing a Customer Service Team

The success of a business can easily be measured by the happiness of its customers and today customer satisfaction is more important than ever because social medial leaves no room for error. One bad review can taint your reputation and affect sales dramatically. Most companies understand the basics; treat your customers the way you would want to be treated. But the bigger key to success actually lies with the way you treat your employees. Seems like common sense, but the best way to manage a customer service team is to treat them the way you want your customers treated. Below are some great tips for making that happen.

  1. Trust – Employees want the respect and trust of their employers to be given the proper tools and authority to do their jobs. Knowing their decisions are trusted gives them confidence to make better decisions and create a better dialogue with customers.
  2. Honesty – People respect honesty. Just as employers expect employees to be truthful, the same goes for management. Keeping employees in the dark about product delays, or staff changes creates distrust and poisons team work.
  3. Empathy – Everyone has a bad day. Showing employees the same empathy you would show customers will go a long way in building a relationship that will motivate your sales team to perform at its best.
  4. Praise – Recognizing the small things your team does on a daily basis can deliver big returns. Everyone is keenly aware when they make a mistake, but small praise can lift a person’s day and encourage better performance.

Today more than ever employees want a relationship with their employer. They want to feel invested in, depended upon, and a part of the overall process. Treating your team this way will lead to improved employee attitude, competence and overall happiness and success! 

Are you the Right Pick for our Customer Service Manager?

We are looking for someone to manage and be a part of our customer service team. Along with the criteria above, the best candidate would additionally have the experience and skills below:

Required Skills and Knowledge

  • Must have some managerial experience.
  • Must have print production experience, flexo based printing preferred.
  • Solid computer skills with a proficiency in Excel.
  • Must be well-organized and able to multi-task.
  • Must use initiative and be able to effectively establish priorities.
  • Must be results-oriented with meticulous attention to detail and quality.
  • Must be flexible and adaptable, utilizing a methodical and logical problem-solving approach.
  • Must maintain a positive outlook and exhibit a sense of urgency.
  • Must be able to communicate confidently and concisely and establish/maintain a level of credibility with both internal and external customers.
  • Must demonstrate strong leadership skills.
  • Must be able to create and maintain strong working relationships.
  • Must be dependable and reliable.
  • Must possess and demonstrate a solid understanding of the value and importance of providing excellent customer service with all customers, both internal and external.
  • Must be a forward-thinker with a continuous improvement mindset.
  • Hands-on technical knowledge of printing processes and job flow is preferred.  Must be cultivated and learned once on the job.

Experience:

  • Managerial: 3-5 years (Preferred)

Education: Must have a 4-year business degree, or an associate’s degree and comparable work.

Application Information Here

Milwaukee Label Printing Company – We Are Growing, Find out Why You Should Join Us

Searching for a job is by far one of the most taxing and stressful things a person has to do. Aside from sleeping, work is where you spend the bulk of your time. Not that it should be fun all the time, it is work after all, but shouldn’t it be purposeful? Shouldn’t you work with people who have the same expectations and goals about their careers as you do? Shouldn’t you be with a company who values family and well-being, while still maintaining a competitive and thriving (yet comfortable) work environment? That’s what you can find in our modest Milwaukee label printing company, Flexo-graphics, LLC.
Hopefully we’ve peaked your interest, so please indulge us while we brag a bit about who we are, what we do, and what you can expect from a career with us.

  • We are a fast growing company which has us eagerly looking for new staff
  • We employ cutting edge printing technologies, right here in Milwaukee WI
  • We are thrilled to have an exciting customer base from Fortune 1000 companies to start up craft beer phenoms
  • Our products end up in government bases across the world, to Walmart shelves, to a historically restored vineyard in the Midwest
  • We are a small enough company to make a difference, but big enough company to have the resources to get things done
  • We are fortunate to have local leadership, with almost unheard of access to hands on owners

We’ve been in the label making business for over 30 years serving the industrial, consumer, food & beverage, automotive and appliance sectors, and we understand and adapt to the ever changing needs of our customers. Flexible, responsive, and innovative, we consider our label professionals the best around. If you live in or near the Milwaukee area looking for a job in the commercial label printing industry and are interested in joining our team, give us a call at 262-790-2740, or fill out our online application below.

Application Form

We Are Growing. Could you be the right fit for our team?

Position – Inside Sales/Account Manager

Summary:
Flexo-Graphics is searching for an Inside Sales/Account manager as we continue to grow and aggressively expand our company. We want a top performer to help manage accounts, tackle new opportunities, and assist the current sales team, all while working toward an outside sales role.  Helping the current sales team in project management, customer communication, vendor communication, and other internal support will be the primary responsibilities, but a great candidate will also be able to identify opportunities through market research, prospecting, outbound calls, networking/referrals, social media, lead generation, networking, and trade shows.

This position is perfect for someone who wants a career that can develop new sales skills while sharpening current ones. Opportunities are limited only by ones willingness to learn and work hard. This role will work closely with customer service,  sales, and management in our strong and fun team atmosphere helping fulfill our vision to supply customers a broad range of labels and flexible packaging that will identify, enhance, and add value to their products. Creating a unique service profile for each customer makes this all possible.

We provide labels and/or flexible packaging to numerous markets ranging from food and beverage to medical. Examples of labels include: beer, tea, workout powders, automotive batteries, shoe polish, cleaners both janitorial and household, plastic tubs, wet wipes, cheese, motors. We have actively expanded our labeling capabilities and services to provide a unique value proposition to both large and small companies. We are headquartered in southeastern Wisconsin and managed by a uniquely qualified and experienced team of owners.

We are an ISO certified company with state of the art flexo and digital equipment, keeping us on the cutting edge of technology. A brand new 1 million dollar press arrived on our floor on 2/27/17, and new progressive plate making equipment will replace our old equipment in March of 2017.

Responsiveness
Flexo-Graphics has extensive manufacturing, design and service experience. We have geared our operational processes for quick cycle times and the ability to react to urgent customer needs.

All of our customers demand the same from their suppliers, products which meet every superlative – faster, better, lower cost, etc – we push back conventional thinking and bring forward solutions which enhance, identify and add value to both products and processes.

Essential Functions and Responsibilities

  • Help Increase Flexo-Graphics top line revenue.
  • Generate, develop, and maintain customer accounts by employing the Flexo-Graphics sales and marketing strategy.
  • Use phone, email, social media, and networking to develop professional relationships.
  • Prepare and deliver sales proposals/presentations, and follow-up with key decision makers.
  • Provide technical support to customers; identifying and resolving customer challenges.
  • Learn all of Flexo-Graphics’ capabilities, our value proposition, markets we covet, and what brings us success in them.
  • Prepare weekly sales activity and prospecting reports to review with supervisors.

Qualifications

  • Preferred (not required) two to four years of consultative sales/account management experience.
  • High energy individual willing to learn and take direction from senior sales staff.
  • Able to communicate effectively the customers needs to flexo personnel to provide optimal service.
  • Must be an organized self starter with ability to manage time and deadlines.
  • Must be self–motivated and dedicated to constant learning of both new selling concepts and industry information.
  • Ability to identify leads that promote growth and profitability.
  • Excellent written and oral communication skills with ability to summarize customer’s needs to internal sales support.
  • Computer proficiency with Microsoft Office Suite (MS Word, Excel PowerPoint)
  • Willingness to travel for customer visits, trade shows, and other travel as necessary.
  • Valid driver’s license with a clean driving record.

Please reply to mikemcd@flexo-graphics.com

Mike McDonough- Executive Vice President at Flexo-Graphics

Cell:  414-379-3380